Timeframes and section 60I certificates
Once you have initiated mediation, we will contact your ex-partner, inviting them to attend an intake and assessment interview. If your ex-partner does not respond within 14 days to that letter email or telephone call, we will make another attempt.
If there is still no response from them after two weeks from the second contact, you can request a certificate stating that mediation did not occur because your ex-partner did not attend/respond.
If your ex-partner does respond, we will offer them an appointment within seven days and. We try to ensure minimal delay in the process. Hence, if you or your partner declines available appointments or cancels appointments without a valid reason, you may request a “did not attend” certificate.
If the other party attends an intake and assessment interview and is considered appropriate to proceed to mediation, we will meet within the next 14 days subject to availability.
The process takes approximately one month. If there is an unreasonable delay in attempting mediation and is considered appropriate to proceed, and there are no exceptional circumstances, a certificate will be issued if requested.